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Domino Printing Sciences Promotes Shane Burchett

Continues commitment to customer experience excellence with strategic investments in people, process, and technology.

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By: DAVID SAVASTANO

Contributing Editor, Coatings World and Ink World, Coatings World and Ink World Magazine

Domino Printing Sciences highlight its continued commitment to excellence in customer experience (CX) with the appointment of Shane Burchett as its new global customer experience director.

The appointment comes following five years of work to reinforce the importance of CX across Domino’s global business operations, with strategic investments in people, processes, and technology. Burchett will head up a team of specialists dedicated to driving the company forward on its ongoing journey toward CX excellence.

With more than 20 years of experience in the printing industry, Burchett joined Domino in September 2022 as partner program manager. Having successfully defined the partner program for Domino’s global distributors – reinforcing the company’s commitment to its distribution partners – he was promoted to global customer experience director to deliver superior customer lifetime experience for Domino’s customers and partners.

“Domino is a company that places clear and documented corporate value on its commitment to delivering the best possible CX throughout the customer lifetime,” said Burchett. “As a company, we ensure that CX is a culture – with all Domino employees enabled and aligned under a shared commitment and CLEAR corporate values, to always provide the best for our customers.”

Burchett’s CX and customer support teams oversee several change and transformation programs within Domino and facilitate improvements in processes and technological advancements for an improved lifetime experience for its global customer base.

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